Unit 1: Principles of providing administrative services
Organising and administering meetings (agendas, minutes).
Managing diary systems and booking travel/accommodation.
Using office equipment and mail services effectively.
Impact of customer service on organizational reputation.
Unit 2: Principles of business document production and information management
Preparing and distributing business documents.
Legal requirements for information management (GDPR/Data Protection).
Storage and retrieval systems for business information.
House style and document presentation standards.
Unit 3: Understand employer organisations
Organizational structures (hierarchical, flat, matrix).
Differences between private, public, and voluntary sectors.
Internal and external influences on organizations (PESTLE).
The purpose of organizational missions and values.
Unit 4: Understand communication in a business environment
Verbal and non-verbal communication skills (body language, tone).
Written business communication methods.
Barriers to effective communication and how to overcome them.
Adapting communication style to different audiences.
Unit 5: Principles of developing working relationships with colleagues
Principles of effective teamwork and team dynamics.
The role of a ‘buddy’ or mentor in supporting colleagues.
Constructive feedback and handling conflict.
Understanding equality and diversity in the workplace.
Unit 6: Exploring social media
The role of social media in business marketing and communication.
Opportunities and threats of using social media channels.
Developing a social media strategy.
Measuring the impact of social media activity.
Unit 7: Safe use of online and social media platforms
Online security threats (phishing, malware, fraud).
Protecting personal and organizational data online.
Safe password practices and system security.
Legal implications of social media use and data breaches.
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