Prepare to Deliver Excellent Customer Service

Description

Providing a good customer service experience is vital for a successful company. Whether you are an individual wanting to develop your customer service skills to gain employment or benefit your job role, or an employer looking for a customer service training course for your staff, this course has you covered.

Our online CPD certified Prepare to Deliver Excellent Customer Service course will provide skills, knowledge and understanding in a number of subjects including the principles of customer service, legislations, communication skills, customer complaints handling and more.

Course Content

Section 1: The principles of customer service in an organisation

Learn about the policies and procedures for customer service and the dangers of poor customer service.

Section 2: How customer needs and expectations are identified

Discover how to identify what resources are needed when completing planned activities as well as how best to assess and support team performance in achieving objectives.

Section 3: How to balance customer expectations against the organisation’s offer

Learn the limitations of customer service and how to meet customer expectations outside of the organisation’s offer.

Section 4: How complaints are handled

Understand what leads a customer to complain, how to find resolutions to complaint, the impact of complaints and why complaints are monitored.

Section 5: Legislation relating to customer service

Discover the customer-related legislation involved in customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.

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