Certificate in Principles of Business Administration
Course Curriculum
Unit 1: Principles of providing administrative services
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This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
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This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service
Unit 2: Principles of business document production and information management
Unit 3: Understand employer organisations
Unit 4: Understand communication in a business environment
Unit 5: Principles of developing working relationships with colleagues
Unit 6: Exploring social media
Unit 7: Safe use of online and social media platforms
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