About Course
Providing a good customer service experience is vital for a successful company. Whether you are an individual wanting to develop your customer service skills to gain employment or benefit your job role, or an employer looking for a customer service training course for your staff, this course has you covered.
Our online CPD certified Prepare to Deliver Excellent Customer Service course will provide skills, knowledge and understanding in a number of subjects including the principles of customer service, legislations, communication skills, customer complaints handling and more.
Course Content
Section 1: The principles of customer service in an organisation
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Section 2: How customer needs and expectations are identified
Section 3: How to balance customer expectations against the organisation’s offer
Section 4: How complaints are handled
Section 5: Legislation relating to customer service
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