Certificate in Information Advice or Guidance
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12 hours
About Course
This course teaches effective interpersonal communication (IAG) skills, including, signposting, referrals, record keeping, confidentiality, and communication techniques, equivalent to a level 5 in Scotland, according to the Scottish Credit and Qualification Framework.
Course Content
Unit 1: Information, advice or guidance in practice
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Learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
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Unit 2: Developing interaction skills for information, advice or guidance
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Discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Gain knowledge of the impact of values, beliefs and attitudes on any interactions that may be encountered, as well as the importance of confidentiality and impartiality.
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Unit 3: Signposting and referral in information, advice or guidance
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Gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
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Unit 4: Information, advice or guidance in context
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Gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients. Exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
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Unit 5: Skills for advice providers
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This unit provides an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.
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nxtgen edu
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