About Course
Training and development is crucial when delivering high-quality service within the hospitality industry and yet a staggering 86% of establishments offer only 10 hours or less of hospitality training for their staff.
This Level 2 Award in Hospitality Operations is a fully online learning course and has been developed by industry experts to provide the fundamental knowledge required to run licensed premises and work in the hospitality sector.
Learners will explore a broad range of topics associated ranging from health and safety, customer service, catering, recruitment and induction practices, marketing and merchandising to gaming and machine income.
The final module will comprise of practice assessment which will prepare the learner for their external MCQ examination through the BIIAB site to achieve the qualification.
Please note: This course contains the learning content and practice assessment only.
Read more about how we are supporting Hospitality over on our BLOG
Course Content
Module 1: Health and safety
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00:00
Module 2: Financial management
Module 3: Cash and stock security
Module 4: Retailing responsibility
Module 5: Crime prevention
Module 6: Employment law
Module 7: Recruitment, induction and staff management
Module 8: Marketing and merchandising
Module 9: Customer service
Module 10: Product knowledge and preparation for service
Module 11: Catering
Module 12: Gaming and machine income
Module 13: Practice Assessment
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