Certificate in Information Advice or Guidance
About Course
This course teaches effective interpersonal communication (IAG) skills, including, signposting, referrals, record keeping, confidentiality, and communication techniques, equivalent to a level 5 in Scotland, according to the Scottish Credit and Qualification Framework.
Course Content
Unit 1: Information, advice or guidance in practice
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Learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
00:00
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers
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